Help center
Answers for getting started.
Find guidance for account access, profile privacy, and membership basics.
How do I verify my email?
Open the message sent after registration and follow its verification link. Return to VistaTeacher and confirm verification.
Can I reset my password?
Use the Forgot password link on sign in. Firebase sends the reset link directly to your account email.
What information is public?
Your educator profile is public. Contact details and account preferences are stored separately and remain private by default.
Can payment verify my educator status?
No. Subscription status and educator verification are independent.
When does Plus renew?
Plus renews automatically each month or year on the date shown in Plan & billing. An upcoming-renewal email is sent before Stripe attempts the charge.
What happens if a payment fails?
Plus remains available while Stripe retries a past-due payment. VistaTeacher will show an account banner and send an essential billing email so you can update the payment method before access is interrupted.
Where are invoices and receipts?
Open Plan & billing, then choose Payment methods, invoices & receipts to continue securely to Stripe. VistaTeacher also emails a receipt after each paid invoice.
How do cancellation and refunds work?
Turning off renewal keeps Plus active through the paid billing period. Refund requests are reviewed case by case through support, subject to rights required by applicable law.
Having trouble accessing your account? Begin with password reset.
Contact and feedback
Tell us what you need.
Share a problem, ask a question, or suggest what VistaTeacher should improve next. Replies go to the email address you provide.